Brand & Product
What materials are used in AURETEMPHE products?
T-shirts are made from 100% GOTS-certified organic cotton. No synthetic fibers are used in the main fabric. Full details are available in the “Made & Traced” section on each product page.
Are your T-shirts suitable for sensitive skin?
Designed with sensitivity in mind, our T-shirts are made from 100% organic cotton, including neckline and labels. Grown without pesticides, chemical fertilizers, or GMOs. Patch test recommended for sensitive skin.
Where are the products made?
All pieces are crafted in Portugal. Production is primarily powered by solar energy and follows ethical production practices. Details in Savoir-Faire.
Are AURETEMPHE T-shirts unisex and suitable for different body types?
Yes. The Sentier and Clairière T-shirts are cut in a neutral, straight silhouette in 100% organic cotton, designed to drape across different body types.
Sizing & Care
How do I choose the right size?
On each product page, use “Find Your Size” for a recommended size. Detailed measurements are available in the Size Guide.
Do you offer other sizes like XS or XL?
Currently available in S, M, and L. Additional sizes may follow.
Will the garment change over time?
Slight changes in texture or fit may occur with wear and washing. The silhouette is designed to hold its structure. Care instructions on the label and product page.
How should I wash and care for AURETEMPHE T-shirts?
Wash at or below 40°C with mild detergent. Do not bleach or tumble dry. Air dry. Iron or steam on medium heat if needed.
Ordering & Payment
How can I place an order?
Select size, add to cart, and proceed to checkout. Order confirmation will be sent by email.
What payment methods are available?
Major credit cards (American Express, Mastercard, Visa) and digital payments (Apple Pay, Google Pay, PayPal, Shop Pay, Bancontact) are accepted.
Can I pay in my local currency?
Yes. Prices are displayed and charged in local currency at checkout.
Can I modify or cancel my order?
Please contact us as soon as possible. After shipment, modifications or cancellations may no longer be possible.
I did not receive an order confirmation email. What should I do?
Check your spam or promotions folder. Contact us if it is not received.
Shipping & Tracking
Do you ship internationally?
We currently ship to the United States and Japan. Additional regions may be added in the future.
How long will it take to receive my order?
Orders are processed within 1 to 3 business days. Delivery takes approximately 2 to 5 business days in the United States and Japan. Timelines may vary due to logistics and customs.
How can I track my order?
A tracking number will be sent by email once your order ships.
My order hasn’t arrived after the estimated delivery time. What should I do?
Delivery may be delayed due to logistics or customs processing. Please contact us with your order details, and we will assist you further.
Do I need to pay customs or taxes?
All taxes and duties are included in the product price for orders to the United States and Japan. No additional fees apply at checkout or upon delivery.
Returns & Exchanges
What if the size isn’t right?
We accept returns within 30 days of delivery if the fit isn’t right. Before ordering, we recommend using “Find Your Size” or referring to the “Size Guide” on each product page.
Can I return an item after trying it on?
Yes. You may try the item on at home and return it if the fit isn’t right. Please keep the original tags attached and return the item in its original condition.
Can I exchange an item?
If you need a different size or style, please return your original item and place a new order for your preferred item. Availability may vary by item.
How can I return an item?
Returns are accepted within 30 days of delivery. Please refer to our Return & Refund Policy for full details.