Our Promise

At AURETEMPHE, we curate high-quality pieces designed to last a lifetime in your home. We encourage a mindful shopping experience to reduce environmental impact and ensure every piece finds its place.

30-Day Appreciation Period

If a selection does not meet your expectations, returns are accepted within 30 days of delivery.

Return Conditions

Items should remain unused, unwashed, and in their original condition with all tags and packaging intact.

How to Start a Return

Please initiate your return via our Contact Us page. Once approved, we will provide instructions to ensure your package reaches us safely.

Return Shipping and Fees

Customers are kindly asked to cover return shipping costs. As a token of appreciation, we will issue a $10 USD (or equivalent) Digital Gift Card for your next purchase. This gift card is non-refundable and cannot be exchanged for cash. Original shipping fees, taxes, and duties are not refundable.

Refunds

After inspection and receipt of returned items, the refund will be processed to the original payment method within 5 to 7 business days. Timing may vary depending on your payment provider, bank, or international processing.

Exceptional Cases

If your situation falls outside the standard policy, please contact us. We are committed to providing a thoughtful solution tailored to your needs.

Questions Before Ordering

If you have any questions regarding texture, fit, or style, please contact us before placing your order. We are happy to provide guidance to help you make the right choice.